1. Acceptance and Scope
1.1 Contracting Party. You enter into this Agreement with SZ SYLVOL Technology Co., Ltd., located at Room 1014B, Building 10A, Shenzhen Bay Science and Technology Ecological Park, No. 10 Gaoxin South 9th Road, High-Tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China. The developer or seller shown in an app store may be SZ SYLVOL Technology Co., Ltd. If local law requires a different contracting entity or representative, the applicable local disclosure will govern.
1.2 Incorporated Policies. This Agreement should be read together with our Privacy Policy, applicable membership or promotional terms, hardware warranty terms, and any feature-specific notices shown in the Services. Where Apple App Store or Google Play rules must apply to an in-app purchase, those platform rules prevail within the scope of that transaction if there is a conflict.
1.3 Consumer Law. Nothing in this Agreement excludes statutory warranties, cancellation rights, refund rights, or other protections that cannot be excluded under applicable law.
2. Eligibility and Account Registration
2.1 Age. You must be at least 13 years old or the minimum age required to enter into this Agreement in your jurisdiction. If you are not old enough to consent independently, a parent or legal guardian must authorize your use of the Services where permitted by law.
2.2 Accurate Account Information. You must provide accurate registration information, keep it current, safeguard your sign-in credentials, and notify us promptly at support@aiviza.ai if you suspect unauthorized access.
2.3 One Account and Permitted Users. Except where caused by our breach or where the law prohibits holding you responsible, you are responsible for activity through your account. You may not sell, rent, transfer, or commercially share an account unless the Services expressly support team or enterprise administration.
2.4 Device Binding. Some devices may be linked to an account. Before reselling or disposing of a device, you are responsible for unlinking or securely transferring it and deleting local data you no longer wish to retain.
3. Services and AI Features
3.1 Core Services. Depending on your product, region, device, and plan, the Services may include audio capture, file import, synchronization, speech-to-text, speaker labeling, search, summaries, templates, action-item extraction, translation, AI chat, export, integrations, and related device-management features.
3.2 AI-Generated Content. AI outputs may be incomplete, inaccurate, outdated, misleading, or unsuitable for a particular context. You must independently review any important output before relying on it, especially for legal, medical, financial, employment, safety, compliance, or other high-impact decisions.
3.3 Feature Availability. Features, supported languages, models, quotas, processing speeds, regional availability, and device compatibility may change. Some capabilities may be in beta or experimental stages or subject to usage limits.
3.4 Service Quotas. Paid or free plans may include monthly or annual transcription time, AI credits, storage, export limits, model access, or other allowances described as higher transcription, AI, and storage quotas. Unused entitlements may expire unless the applicable offer expressly states otherwise.
4. Recording, Consent, and User Responsibility
4.1 You Decide When to Record. You alone decide and are responsible for whether, when, and where to record, upload, transcribe, summarize, share, or otherwise process a conversation or file.
4.2 Obtain Required Consent. Recording and interception laws vary by country, state or province, workplace, industry, and context. Before recording or processing a conversation, you must clearly tell every participant that recording is taking place, explain its purpose and possible cloud processing, and obtain each participant's valid consent. Do not begin or continue if anyone objects.
4.3 Sensitive Settings. You must not use the Services in a way that violates confidentiality obligations, workplace rules, court rules, medical duties, trade-secret restrictions, privacy rights, or other applicable requirements. You are responsible for deciding whether the Services are appropriate for your use case.
4.4 Rights to Uploaded Materials. You represent that you have obtained all rights, licenses, notices, and consents needed to upload, process, and share audio, transcripts, files, images, prompts, templates, and other materials through the Services.
5. User Content and Licenses
5.1 Ownership. As between you and us, you retain your rights in audio recordings, transcripts, notes, prompts, files, and other content submitted to or created through the Services (“User Content”), subject to third-party rights and applicable law.
5.2 Limited Processing License. You grant us and our authorized service providers a limited, non-exclusive, worldwide license to host, copy, transmit, convert, process, format, and display User Content only as reasonably necessary to provide, protect, support, and operate the Services, comply with law, and carry out actions you request.
5.3 AI Training. AIVIZA does not use User Content to train AIVIZA's own general-purpose models and does not permit production processors to use User Content to train general-purpose models. AWS Amazon Transcribe / Amazon Bedrock provide ASR and related speech processing; OpenAI is used only for LLM features. We do not use User Content to train AIVIZA's own general-purpose models.
5.4 Feedback. If you voluntarily submit product ideas or feedback, you permit us to use that feedback without payment or restriction, but this does not transfer ownership of your User Content.
6. Intellectual Property
6.1 Our Rights. The Services, including software, firmware, interfaces, designs, documentation, trademarks, models or model orchestration developed by us, and other proprietary materials, are owned by us or our licensors and protected by intellectual-property laws.
6.2 Software License. Subject to this Agreement, we grant you a limited, personal, revocable, non-exclusive, non-transferable license to use consumer software and firmware for their intended purposes on devices you own or control, except where platform rules permit family or account sharing.
6.3 Restrictions. You may not unlawfully reverse engineer, circumvent security, extract source code, copy or resell software, interfere with access controls, scrape the Services at scale, or use the Services to build a competing dataset or service in violation of law or contractual restrictions.
7. Memberships, Billing, and App-Store Purchases
7.1 Plans. We may offer free features and paid plans, currently expected to include Pro and Advanced. Applicable pricing, billing periods, entitlements, renewal status, and trial terms will be shown before purchase.
7.2 Automatic Renewal. Unless otherwise stated at checkout, recurring memberships renew automatically at the then-current price until canceled. You authorize the applicable payment provider to charge the payment method associated with your purchase channel for each renewal.
7.3 Apple App Store and Google Play. If you purchase through Apple or Google, billing, renewal, cancellation, plan changes, proration, refunds, and payment disputes are handled under the applicable store rules and account settings. We do not override or change transaction outcomes controlled by the platform.
7.4 Direct Purchases. Products purchased directly from us are subject to the checkout terms shown at www.aiviza.ai, applicable tax rules, and published payment or refund policies.
7.5 Plan Changes. The effective timing and financial treatment of upgrades or downgrades may vary by purchase channel. Users must follow the method provided by the relevant platform or direct-billing system. Subject to required notice and mandatory consumer law, we may prospectively change available plan combinations or entitlements.
7.6 Price Changes. We may change subscription prices for future billing periods. Where required by law, we will give advance notice and obtain consent. If you do not accept a change, you may cancel before it takes effect.
7.7 Trials and Promotions. Eligibility, duration, and conversion rules for a trial or promotion will be disclosed at enrollment. Abuse of trial eligibility, redemption codes, or promotional pricing may result in cancellation or suspension.
7.8 Taxes and Currency. Prices may exclude taxes unless stated otherwise. Currency, tax treatment, and the final charged amount may vary by region and platform.
8. Devices and Third-Party Services
8.1 Hardware. Device functionality may depend on battery condition, available storage, firmware, microphone placement, network connectivity, mobile operating systems, and environmental factors. Any hardware warranty is governed by the applicable warranty terms.
8.2 Third-Party Services. The Services may integrate cloud platforms, AI providers, sign-in providers, analytics services, payment services, app stores, calendars, meeting tools, or other third parties. Their services are governed by their own terms and privacy practices.
8.3 No Control Over External Services. Unless liability cannot be excluded by law, we are not responsible for interruptions, policy changes, or content in third-party services outside our reasonable control.
9. Acceptable Use and Prohibited Conduct
You must not use the Services to:
- violate recording, interception, monitoring, privacy, intellectual-property, employment, confidentiality, or other laws or rights;
- harass, stalk, impersonate, defraud, exploit, or unlawfully monitor another person;
- upload malware, interfere with security controls, probe systems without authorization, or disrupt the Services;
- generate or facilitate unlawful content or activity, or process content that you have no lawful right to process;
- circumvent quotas, access controls, payment mechanisms, geographic restrictions, or technical safeguards;
- use automation at a scale or in a manner that materially degrades service quality or violates documented API limits; or
- misrepresent AI output as verified fact where doing so foreseeably creates a risk of harm.
10. Service Changes, Suspension, and Termination
10.1 Changes. We may modify, add, remove, or discontinue features for legitimate business, legal, security, or technical reasons. If a material change adversely affects a paid consumer service, we will provide notice or a remedy where required by law.
10.2 Suspension. We may restrict or suspend access where reasonably necessary to address a security incident, suspected fraud, unlawful use, material breach, nonpayment, a platform requirement, or risk to other users or the Services. Where appropriate, we will provide notice and an opportunity to remedy the issue.
10.3 Termination by You. You may stop using the Services at any time and may cancel a recurring subscription through the applicable purchase channel. Account deletion is addressed in the Privacy Policy.
10.4 Effect of Termination. When your account or license terminates, the rights granted under this Agreement end, except for provisions that by their nature should survive, including payment obligations, intellectual-property protections, disclaimers, liability limitations, and dispute-resolution provisions.
11. Disclaimers
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted operation, perfect transcription accuracy, perfect speaker identification, preservation of every recording, compatibility with every device, or error-free AI output. Statutory guarantees and warranties that cannot lawfully be excluded remain in effect.
The Services are general productivity tools and are not professional advice or a substitute for certified recordkeeping unless we expressly agree otherwise in a separate written contract.
12. Limitation of Liability
To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, business, opportunities, or data, except where the law prohibits such exclusions.
Nothing in this Agreement limits liability that cannot lawfully be limited, including liability for fraud, willful misconduct, death or personal injury caused by negligence where applicable, or mandatory statutory consumer rights.
13. Indemnity
To the extent permitted by law, you are responsible for third-party claims arising from your unlawful recordings, failure to obtain required consent, infringement by User Content, or material misuse of the Services. This section does not require consumers to indemnify us for losses caused by our own breach, negligence, or unlawful conduct.
14. Export and Sanctions Compliance
You must comply with applicable export-control, sanctions, and trade laws. You may not use or transfer the Services in a manner prohibited by those laws. We may restrict access where necessary to comply with binding legal requirements.
15. Governing Law and Disputes
15.1 Governing Law. Dispute resolution is subject to applicable law and does not exclude mandatory consumer protections that apply where you live.
15.2 Forum. Without affecting mandatory local rights, disputes will be resolved by an arbitration institution in Shenzhen.
15.3 Informal Resolution. Before starting formal proceedings, either party may contact the other and attempt in good faith to resolve the matter, unless urgent relief is needed or the law provides otherwise.
16. Changes to This Agreement
We may update this Agreement for legal, security, product, or operational reasons. The updated version will show its new effective and last-updated dates. If a change materially affects your rights, we will provide notice through the app, email, website, or another legally recognized channel. Where consent is required by law, the change will not take effect for you until consent is obtained.
17. Contact Information
SZ SYLVOL Technology Co., Ltd. Room 1014B, Building 10A, Shenzhen Bay Science and Technology Ecological Park, No. 10 Gaoxin South 9th Road, High-Tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen, China Website: www.aiviza.ai Support: support@aiviza.ai